SiriusXM is being sued for allegedly trapping customers in subscriptions and making it difficult for them to cancel. New York Attorney General Letitia James announced the lawsuit after an investigation that found the company “forces its subscribers to call or chat online with an agent to cancel a subscription, then deliberately draws out those interactions as part of its strategy.”
James said that the tricky cancellation process is illegal. She added the office also found that the company trains its agency not to take “no” for an answer when customers call to cancel. The investigation began after hundreds of customers reported complaints about the process.
